It’s our primary objective to provide the very best levels of service and expertise to Community Underwriting clients.

The Community Underwriting Service Team is ready to provide guidance and assistance in the unfortunate event that you need to submit an insurance claim. For all claims enquiries please contact your broker or the Community Underwriting team on 02 8045 2580.

What to do in the event of a claim
In the event of a claim, please call your broker or Community Underwriting as soon as the loss is discovered on 02 8045 2580

If we are not advised immediately, any action you take could prejudice your ability to claim on your insurance policy so we strongly recommend you call your broker or Community Underwriting as soon as possible.

Making a claim – what we need from you
Once you have notified your broker or Community Underwriting of your claim by telephone, a claim form must be submitted.

(Security: Berkley Insurance Australia)  (Security: Mitsui Sumitomo Insurance Company Limited)  


Renewals prior to 30 June 17

Depending on the type of claim, some additional information may also be required, as detailed below. To ensure that your claim is processed with minimal delay, please forward the required documentation when submitting your claim:

FOS, AFCA and Industry Codes of Practice

Community Underwriting proudly supports the General Insurance Code of Practice.  The purpose of the Code is to raise standards of practice and service in the general insurance industry.   A copy of this Code is available from the Code’s dedicated website.  

We are also a member of the free consumer service offered by the Financial Ombudsman Service Ltd (FOS) and after 1 November 2018 the Australian Financial Complaints Authority (AFCA).  Up until 1 November you can contact the FOS directly on 1300 780 808 email info@fos.org.au or visit www.fos.org.au. After 1 November 2018 you will need to contact AFCA on 1800 931 678, email info@afca.org,au or visit www.afca.org.au. 

Motor Vehicle Claim

Motor Vehicle - owned by your organisation

In the event of a Motor Vehicle accident, please provide:

  • One repairer's quotation
  • Towing company details (if applicable) and any associated invoices
  • Full details of any third parties involved
  • Police report number (if applicable)
  • Witnesses names, phone numbers and/or addresses (if applicable)

In the event of a theft of a Motor Vehicle, please provide:

  • Invoices for hire car costs for up to 14 days or when the vehicle is recovered whichever occurs first
  • A copy of the registration certificate
  • Police report number (if applicable)

In the event of storm or malicious damage to a Motor Vehicle, please provide:

  • One repairer’s quotation
  • Police report number (if applicable)

Motor Vehicle - non owned

This section must first be claimed from the responsible volunteer’s or staff member’s insurance.

Please provide:

  • Certificate Of Currency from the current vehicle insurer
  • Vehicle Registration papers (Proof of Ownership)
  • Receipt for the Excess amount charged or repair quote (with excess shown)
  • Preferred payment method - EFT or Cheque (If EFT, please forward bank details. Please note, EFT is a faster payment option)

Machinery Breakdown Claim

Machinery that is repairable

Please provide:

  • A detailed repairer's report
  • A copy of the tax invoice for repairs if work has already been completed

Machinery that is not repairable

Please provide:

  • A detailed repairers report
  • Confirmation in writing from repairer that machinery is not repairable
  • A replacement quotation

If stock has perished

Please provide:

  • A list of the perished stock with estimated values
  • Purchase records as verification of the stock and cost

Glass Claim

Please provide:

  • Invoice for repair / replacement of glass
  • Quotation for sign writing (if applicable)
  • Police report number (if applicable)

Property Damage Claim

Damaged Property that is repairable

Please provide:

  • A list of the property that has been damaged
  • One repairer’s quotation for damaged property

Damaged Property that is not repairable

Please provide a report confirming the condition of the property.

Temporary Repairs to Premises

If you are responsible for the repairs, please provide:

  • Invoices for temporary repairs to premises
  • A copy of the lease agreement.

Water Damage

If water damages your carpets, please have the carpets dried as soon as possible.

If water damage has stained the carpets please have these cleaned. If still damaged and the carpet cleaning company advises in writing that the stain cannot be removed, please provide one quotation for replacement of the damaged section only.

Malicious Damage

If your property is maliciously damaged or vandalised, report the damage to the Police and provide us with the Police report number.

Business Interruption Claim

This section will only apply if there is a loss under the Property Damage section of your policy. For claims of this nature, a loss adjustor will be appointed so any documentation requested by the loss adjustor will need to be supplied.

Voluntary Workers Personal Accident Claim

Please provide:

  • Medical reports
  • Copies of all non Medicare / health insurance medical invoices
  • Copies of all invoices for any out of pocket expenses (eg travel, home help etc).

Liability Claim

In the event of an incident occurring that may give rise to a liability claim, do not admit liability under any circumstances.

If you receive any letter, demand and / or documentation from a third party, do not respond.

Forward the documentation to your broker or Community Underwriting immediately and they will arrange for insurers to respond on your behalf.

Association Liability

You should advise your broker or Community Underwriting as soon as you receive any indication that there may be a potential claim, even if this indication is given verbally.

If you receive any letter, demand and / or documentation from a third party, do not respond.

Forward the documentation to Community Underwriting immediately and they will arrange for Calliden to respond on your behalf.

Theft Claim

Please provide:

  • A list of items that were stolen
  • Proof of ownership for the items stolen
  • One replacement quotation for the items stolen
  • Invoices for temporary repairs to premises (eg repairs to locks / doors) if you are responsible for these repairs and if so, a copy of the lease agreement
  • Police report number

Money Claim

Please provide:

  • Documentation to substantiate the amount of cash taken. This can be done by providing copies of book-keeping records immediately prior to the theft
  • Police report number