Complaints Process

Community Underwriting is committed to meeting and exceeding our clients’ expectations whenever possible, and would like to know if your expectations haven’t been met.

A complaint is an expression of dissatisfaction relating to our products or services or our complaints handling process itself, where a response or resolution is explicitly or implicitly expected. You are entitled to make a complaint about any aspect of your relationship with Community Underwriting, including the conduct of its agents and authorised representatives. Community Underwriting will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

Clients who are not fully satisfied with our services should contact our Complaints Officer on 02 8045 2580 or [email protected].

If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the free consumer service offered by the Australian Financial Complaints Authority (AFCA), of which we are a member.

We also adhere to the General Insurance Code of Practice. Further information is available from our office, or contact the AFCA directly on 1800 931 678 or visit www.afca.org.au