General Insurance Code of Practice

A number of our insurer partners are signatories to the General Insurance Code of Practice (The Code) and support the Code.

 

The Code is a voluntary self-regulatory code that aims to raise the standards of practice and service across the insurance industry. The core objectives of the Code are:

 

• to commit insurers to high standards of service;
• to promote better, more informed relations between insurers and you;
• to maintain and promote trust and confidence in the General Insurance industry;
• to provide fair and effective mechanisms for the resolution of complaints and disputes you make about insurers; and
• to promote continuous improvement of the General Insurance industry through education and training.

 

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.