It’s our primary objective to provide the very best levels of service and expertise to Community Underwriting clients.
The Community Underwriting Service Team is ready to provide guidance and assistance in the unfortunate event that you need to submit an insurance claim. For all claims enquiries please contact your broker or the Community Underwriting team on 02 8045 2580.
What to do in the event of a claim
In the event of a claim, please call your broker or Community Underwriting as soon as the loss is discovered on 02 8045 2580
If we are not advised immediately, any action you take could prejudice your ability to claim on your insurance policy so we strongly recommend you call your broker or Community Underwriting as soon as possible.
Making a claim – what we need from you
Once you have notified your broker or Community Underwriting of your claim by telephone, a claim form must be submitted.
Depending on the type of claim, some additional information may also be required, as detailed below. To ensure that your claim is processed with minimal delay, please forward the required documentation when submitting your claim:
FOS, AFCA and Industry Codes of Practice
Community Underwriting proudly supports the General Insurance Code of Practice. The purpose of the Code is to raise standards of practice and service in the general insurance industry. A copy of this Code is available from the Code’s dedicated website.
We are also a member of the free consumer service offered by the Financial Ombudsman Service Ltd (FOS) and after 1 November 2018 the Australian Financial Complaints Authority (AFCA). Up until 1 November you can contact the FOS directly on 1300 780 808 email email@example.com or visit www.fos.org.au. After 1 November 2018 you will need to contact AFCA on 1800 931 678, email firstname.lastname@example.org,au or visit www.afca.org.au.